Human factors & ergonomics

The constant advancement of technical systems leads to an increasing significance of typical human talents in the area of non-technical skills, such as communication, co-operation and problem solving competence. The following questions arise in this connection:

Which psychological and social characteristics are to be considered to optimally adapt technical systems to the operator and how is this issue to be tackled?

How can the tasks, competencies and responsibilities between operators and machines be optimally distributed, to ensure a smooth and error-tolerant interaction at the man-machine interface?

We provide answers to these questions. For this purpose we examine the psychological, cognitive and social factors for our customers influencing the completion of tasks and/or missions. We also incorporate the interaction of socio-technical systems in general and the man-machine interface in particular. Our analyses and evaluations result in practical recommendations. These lead to improved efficiency, reduction of error rates and an increase of industrial safety and work satisfaction.

Our expertise:

  • Analysis and evaluation of the human-system/machine interface
    • perception, human sensor system
    • expectations, mental models
    • situation awareness
    • human reliability
    • learning and training optimisation
    • usability, ergonomics
  • Analysis and evaluation of staffs and staff processes
    • shared situation awareness
    • shared mental models
    • communication
    • command structures
    • crisis management

To analyse and evaluate human-system/machine interfaces as well as staffs and staff processes we use the approaches and methods of human systems integration, concept development and experimentation, human views and systemic analysis.