Human factors & ergonomics
Human and Machine: Here's to Good Cooperation!
Digitisation influences our working world to a very high degree. Increasingly intelligent machines are taking over parts of our actions. The human being leverages these new technologies and communicates and interacts with ever more complex systems.
We ensure that the interaction between human and technology runs smoothly, concentrating on the human-machine interface (HMI). Together with our customers we work on configuring and implementing working and training environments where the highest priority is given to safe operation, usability, product experience, acceptance and learning (Human System Integration).
We are guided by the basic concept of ergonomics: Working conditions are adapted to humans and not vice versa (human-centred design). We focus on human thinking and human actions and thus the formal and informal working processes and structures (Human Factors). No matter whether we are devising a control console, a control centre or inter-organisational work systems, the underlying concept of our work is always the same:
A human-oriented system and work concept leads to increased productivity, motivation, satisfaction and health of the workers and subsequently reduces interruptions and enhances efficiency.
We begin with the work analysis. In-depth organisation and process consulting is followed by concrete recommendations regarding concept and structure. To optimise usability we employ modern methods such as eye-tracking analyses, design thinking, user experience surveys, virtual reality simulations and web analytics.
We elaborate our solutions in interdisciplinary teams: We include the latest findings of cognitive psychology, physiology, software design and engineering. Together we answer questions like:
“How are users dealing with this new software technology?" and "Can the operation be improved so that the human being is relieved mentally and physically?"
“What tools do we need to improve communication among teams?"
“Which internal processes boost our safety culture?"